Please arrive 15 minutes prior to your appointment so that we may start your service on time or even early. A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.
Cancellation/Rescheduling Policy: All will agree, time is our most valuable asset. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel or reschedule groups of three. This allows the spa enough time to fill appointments. Late cancellations will be charged 50% of treatments scheduled. "No-shows" will be charged 100% of treatments scheduled. The spa needs to pay its therapists even if a client is a "no-show". This policy allows us to retain great employees.
Quiet, Please: Please turn off cell phones upon check in at The Spa at Intercourse Village and speak softly. We are a haven for all those coming here to relax and enjoy a tranquil and stress-reducing experience.
Children: To maintain our serene atmosphere, we ask that you not bring children to The Spa at Intercourse Village. We do, however allow children to enjoy certain spa treatments under the following guidelines: children under 18 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. It is the adult's responsibility to monitor the child's behavior.
Gratuities: Your spa treatment fees do not include gratuities. Customary gratuity for each service provider is 15 to 20 percent. Please leave any gratuities at the reception desk when checking out. Tipping envelopes for cash gratuities are provided at the front desk or you may add gratuity onto your credit card. Tipping is never expected, but always appreciated.
Product Returns or Exchanges: You may return unopened skin care products in original packaging within 30 days of purchase accompanied by sales receipt for a full refund. Any opened products may be returned for spa credit within 30 days of purchase.
Pregnancy or Medical Conditions: Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. If you are pregnant, massage services are provided only if you are beyond your first trimester (twelve weeks).
This is a Professional Spa Establishment: Our trained staff are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.